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1.     SCOPE.

This Legal Notice regulates the use of the Santacana.com web service (hereinafter, the “Website”) that SANTACANA COMPLEMENTOS SL provides to internet users.

The Website allows for the online purchase of fashion from the Santacana brand to be managed, and for the seasonal trends to be learnt about first hand via push notifications if desired.

The Website is exclusively aimed at a public over the age of 18 years.


All the information contained on this Website, its graphic design, as well as its source code constitutes a creation whose intellectual property belongs to Santacana Complementos, SL. The internet users who access this Website can view the information contained therein and make downloads or private reproductions on their computer, as long as the reproduced elements are not subsequently passed on to third parties or installed on a server connected to the internet or a local IT network. The reproduction, distribution, public communication or any other act that has not been expressly authorised by the owner of the rights of use is prohibited. The infraction of any of the aforementioned rights could constitute a violation of these provisions, as well as a punishable crime in accordance with article 270 and those that follow it in the current Criminal Code.

Santacana Madrid® and its logo are registered trademarks belonging to Santacana Complementos, SL. Any use of the aforementioned is completely prohibited without the owner’s express authorisation. Santacana.com is a domain name registered by Santacana Complementos, SL.

The domain names belonging to Santacana Complementos, SL cannot be used in connection with other products or services that do not belong to said company, and they cannot be used in any way that could cause confusion between our clients or disrepute from Santacana Complementos, SL.


Santacana Complementos, SL is exempt from any responsibility arising from:

a. Website failures due to causes of force majeure, unforeseen circumstances or other causes, which are not attributable to the company.

b. Technical and/or mechanical problems or viruses occurring during the internet connection (either via the Santacana Complementos, SL Website or third-party platforms), on IT systems (hardware and software) or in the electronic documents and files stored on the computers.

c. The access of under-age users to the content on the Website, with it being their parent’s or guardian’s responsibility to exercise control over the activity their under-age children take part in.

Likewise, Santacana Complementos, SL is not responsible for the truthfulness, updating and legality of the content on the pages that, where appropriate, may be suggested by the company or appear as a link. Santacana Complementos, SL is exempt from all responsibility against the user in terms of the legal usage conditions and the content on the different pages, suggested platforms or that which is linked by Santacana Complementos, SL, with it being the user’s decision whether to accept them or not.

Santacana Complementos, SL is not responsible for the notifications that, including the name SANTACANA, are not previously authorised by it. In this sense, we inform the users that all the notifications regarding actions or calls to participate in an event related to the brand will always be published on the official website.

4.       USER SUPPORT.

For any doubts, suggestions, questions or complaints about the Website, you can refer to the User Support Service via any of the following means: Email: web@santacana.es or Post to the following address: Santacana Complementos, SL, c/ Tenerife 11, Humanes de Madrid

We also have official Complaint Forms available to consumers and users which can be submitted to the postal and email addresses stated above or any of our stores. You can request them here: Download official forms.

The Santacana Complementos, SL User Support Service will attend and respond to your complaint as soon as possible, and in any case within a maximum of one month. Should your request not be dealt with satisfactorily, you may seek ordinary jurisdiction or process your complaint via the http://ec.europa.eu/odr website, which will provide a sole point of access for an out-of-course settlement free of charge.


Santacana Complementos, SL is able to modify this Legal Notice if it notifies its Users of the modification, which is a requirement that the parties expressly agree to and which is understood as being fulfilled with the publication of the changes on the Website.

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